Marcia Friesen & Associates
Contact Us: Marcia@MarciaFriesen.com
Please contact us to schedule a private 30 minute complimentary webinar to discuss how we can help you achieve success with the Healthy Bone™ Program, bundled payments, transforming your hospital with a customized Clinical Redesign program or implementing the Integrative Advantage™ into your organization.
Marcia Friesen & Associates' take pride in implementing successful exceptional patient experience programs around the globe. Patient-centered-care is critical for hospitals and ASC's to improve quality and safety, engage the staff and improve patient and family collaboration through their customized health and wellness care continuum. Our solution empowers caregivers, administrative staff, physicians and surgeons to continuously provide innovative ideas to enhance and grow their exceptional patient experience vision. We specialize in transforming your hospital's organizational structure, processes and culture.
1. Patient-Centered Care Improvement Guide. Web Access 3 February 2016. http://planetree.org/wp-content/uploads/2015/03/Patient-Centered-Care-Improvement-Guide-10.10.08.pdf.
2. Robison, jennifer. "What is the Patient Experience?" Gallup Business Journal. 30 September 2010. Web Access. 5 February 2016. http://www.gallup.com/businessjournal/143258/patient-experience.aspx
Confidential & Proprietary, Marcia Friesen & Associates, © 2016
To Optimize the Exceptional Patient Experience, hospitals need to fulfill the psychological needs of the patients:
Communication with [patients] and families about all aspects of their care, treatment or services is an important characteristic of a culture of safety. When [patients] know what to expect, they are more aware of possible errors and choices. [Patients] can be an important source of information about potential adverse events and hazardous conditions.
The Joint Commission
Our Exceptional Patient Experience solution includes:
Marcia Friesen & Associates Proprietary Process:
Exceptional Patient Experience
OUTPATIENT TOTAL HIP, KNEE, SHOULDER JOINT REPLACEMENT
"Providing care that is respectful of and responsive to individual patient preferences, needs, and values, and ensuring that patient values guide all clinical decisions."
Institute of Medicine